Takabet 16 FAQ – Simple answers to all your questions

This issue is usually caused by one of two things – either the app is outdated or there's a problem with your phone's cache. Try the following steps one by one:

• 1
  Update the app: Open Google Play Store or App Store, search "Takabet 16", and tap "Update" if the button appears. Older versions may contain bugs that cause crashes.
• 2
  Clear Cache: Go to Settings → Apps → Takabet 16 → Storage → tap "Clear Cache". This will not delete your account data — it only removes temporary files.
• 3
  Restart your phone: Sometimes a full phone memory can prevent the app from opening. Try closing it completely and restarting.
• 4
  Reinstall the app: Uninstall the app and reinstall it. If you're on Android, download the latest APK directly from our website.
• 5
  If the issue persists: Contact us via live chat with your phone model and Android/iOS version, and our support team will assist you.

Takabet 16 has over 200 slot games, organized across several categories. Here are the main types:

• Classic Slots (3-Reel): Classic fruit-themed slots with simple rules and fast gameplay. Perfect for beginners.
• Video Slots (5-reel and above): Modern slots with animations, theme music, and multiple paylines. Wolf Gold The most popular game in this category.
• Megaways Slots: The number of paylines changes with every spin – some games offer up to 100,000 ways to win. Higher chances of a big win.
• Progressive Jackpot Slots: The prize pool grows with every bet placed. In some games, the jackpot can climb into the crores of BDT.
• Crash/Turbo Slots: Turbo Games Available in the section – fast-paced, high-energy format.
• Bangladesh-Themed Slots: Bangladesh Slots Special games built around local culture and themes.

Takabet 16 takes responsible gaming seriously. Taking a self-imposed break or closing your account is quick and easy.

Temporary Break (Self-Exclusion):

• 1
  Log in → Account Settings → go to the "Responsible Gaming" section.
• 2
  Choose a break for 24 hours, 1 week, 1 month, or 6 months.
• 3
  Once a break is active, logging in or placing bets will not be possible until it expires.
• 4
  A break cannot be lifted before it expires – this is intentional by design.

Permanent Account Closure:

• Email [email protected] with the subject: "Account Closure Request".
• Once identity verification is complete, your account will be closed within 2–5 business days.
• If you have a remaining balance, the account will be closed after the withdrawal is processed.

Processing times vary depending on the payment method used.

• bKash: Typically 3–10 minutes. Maximum 30 minutes.
• Nagad: 3–15 minutes.
• Rocket: 5–20 minutes.
• Bank Transfer: 1–3 business days.

If it still hasn't arrived after 30 minutes, contact support with the following details:

• 1
  Your bKash/Nagad Transaction ID – this is sent via SMS after the payment.
• 2
  Date and time of payment.
• 3
  The number you sent from and the number you sent to.
• 4
  Amount (in BDT).

If you have neither your password nor your old mobile number, you'll need to contact support directly. But try the easier option first:

Forgot your password but have your mobile:

• 1
  On the login page Go to → Click "Forgot Password?"
• 2
  Enter your registered mobile number → you'll receive an OTP.
• 3
  Set a new password after OTP verification. The entire process takes 5 minutes.

Mobile number has also changed:

• Email [email protected] with the subject: "Password Reset – Mobile Number Change".
• Provide via email: your old registered mobile number, new mobile number, and NID number.
• A reset link will be sent within 24 hours after identity verification.

Some information can be updated on your own; sensitive changes require assistance from support.

Can be changed on your own (via Settings):

• Profile Picture
• Notification Preferences
• Language & Timezone
• Password (using your old password)
• Email address (after OTP verification)

Must be changed through support:

• Full Name: Name changes must match the name on your KYC. A copy of your NID will be required.
• Mobile number: You'll need to verify your new number via OTP and confirm your old number as well.
• Date of birth: Once set, changes are restricted — contact Support to make any updates.

No, this is strictly prohibited and not possible. Under Takabet 16's strict policy, only 18 years of age or older Only individuals may register.

How age verification works:

• Providing your date of birth during registration is mandatory.
• KYC verification requires a copy of your NID or passport – showing your date of birth clearly.
• Identity verification may be requested at any time if there is any doubt.

If an account is found to belong to someone under 18:

• The account will be permanently closed immediately.
• Any remaining balance may be forfeited.
• Even if that person turns 18+ later, their registration may be permanently banned.